Privacy policy.
Tap&Go EV takes the protection of your personal information very seriously and we are committed to protecting this information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our EV charging network services or interact with our website or mobile apps.
What’s Considered Personal Information?
According to the Freedom of Information and Protection of Privacy Act (FOIPPA), personal information encompasses recorded details about a recognizable individual, such as their name, address, IP address, phone number, email address, and credit card information. However, information utilized for contacting an individual at their workplace is exempt from being classified as personal information under this act.
Tap&Go EV collects your personal information in accordance with sections 26(c) & 26(e) of FOIPPA, as applicable.
Information We Collect
1. Personal Information: When you create an account or use our services, we may collect personal information such as your name, email address, phone number, billing information, and EV charging preferences.
2. Charging Data: We may collect data related to your EV charging activities, including charging session details, location information, charging duration, energy consumption, and vehicle information.
3. Usage Information: We automatically collect information about your interactions with our website and mobile applications, including IP address, device information, browser type, and usage patterns.
How We Use Your Information
1. To Provide Services: We use your personal information to provide and improve our EV charging network services, process transactions, and respond to your inquiries and requests.
2. Analytics and Personalization: We analyze usage data to understand how users interact with our services, personalize your experience, and improve the quality and relevance of our oRerings.
3. Marketing and Communications: With your consent, we may send you promotional emails, newsletters, and updates about our services, special oRers, and events. You can opt out of these communications at any time. However, we will continue to send you transactional emails and text messages which pertain to the registration or confirmation of accounts, bill notifications, session notifications, and messages directly related to your business accounts.
4. Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, and safety of our users and the public.
Information Sharing and Disclosure
1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and marketing partners.
2. Legal Requirements: We may disclose your information in response to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our websites use both persistent and session cookies. These are files that your web browser stores on your computer. The persistent cookie remains on your computer after your session is completed. It stores a unique identifier, not any personally identifiable information. We collect aggregate, anonymized data to create common audiences for serving online advertising through website tags such as pixels and floodlight tags.
How we use this information:
•To improve our websites by using the aggregated data to better understand where users are coming from and their actions once they arrive on the site.
•To remember you next time you visit if you log in to your online account and select “remember me”. This means you won’t have to enter your username and password next time you visit, but is completely optional. This cookie automatically gets erased when you log out or close your browser.
•To gather behavioral information about users’ activities on our websites and share this with third-party partners to provide advertising based upon your browsing activities and interests. If you don’t want to have this information used for the purpose of serving you interest-based ads, you may opt out [here](opt-out-link). Note: you’ll continue to see advertisements, but they’ll no longer be tailored to your interests.
• You may control, disable, and delete cookies using your browser settings. If you disable some or all cookies, you may still use our sites; however, your abilities on the site will be limited. If you’d like to opt-out of having your information tracked by Google Analytics, download the Google Analytics opt-out browser add-on.
Your Choices and Rights
You have the right to access, update, or delete your personal information, as well as to object to or restrict its processing. You can exercise these rights by contacting us using the contact information provided below. Please note that certain services may require the retention of some information to function properly.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be eRective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for changes.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at Privacy@tapgoev.com.
Last updated: 2024-05-13