Privacy Policy
Tap&Go EV takes the protection of your personal information very seriously and we are
committed to protecting this information. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your information when you use our EV charging network services or
interact with our website or mobile apps.
What’s Considered Personal Information?
According to the Freedom of Information and Protection of Privacy Act (FOIPPA), personal
information encompasses recorded details about a recognizable individual, such as their
name, address, IP address, phone number, email address, and credit card information.
However, information utilized for contacting an individual at their workplace is exempt from
being classified as personal information under this act.
Tap&Go EV collects your personal information in accordance with sections 26(c) & 26(e) of
FOIPPA, as applicable.
Information We Collect
1. Personal Information: When you create an account or use our services, we may collect
personal information such as your name, email address, phone number, billing
information, and EV charging preferences.
2. Charging Data: We may collect data related to your EV charging activities, including
charging session details, location information, charging duration, energy consumption, and
vehicle information.
3. Usage Information: We automatically collect information about your interactions with
our website and mobile applications, including IP address, device information, browser
type, and usage patterns.
How We Use Your Information
1. To Provide Services: We use your personal information to provide and improve our EV
charging network services, process transactions, and respond to your inquiries and
requests.
2. Analytics and Personalization: We analyze usage data to understand how users
interact with our services, personalize your experience, and improve the quality and
relevance of our oRerings.
3. Marketing and Communications: With your consent, we may send you promotional
emails, newsletters, and updates about our services, special oRers, and events. You can
opt out of these communications at any time. However, we will continue to send you
transactional emails and text messages which pertain to the registration or confirmation of accounts, bill notifications, session notifications, and messages directly related to your
business accounts.
4. Legal Compliance: We may use your information to comply with legal obligations,
enforce our terms of service, and protect the rights, property, and safety of our users and
the public.
Information Sharing and Disclosure
1. Service Providers: We may share your information with trusted third-party service
providers who assist us in operating our business, such as payment processors, hosting
providers, and marketing partners.
2. Legal Requirements: We may disclose your information in response to subpoenas,
court orders, or other legal processes, or to establish or exercise our legal rights or defend
against legal claims.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our
assets, your information may be transferred as part of the transaction. We will notify you via
email or a prominent notice on our website of any change in ownership or use of your
personal information.
Data Security
We implement industry-standard security measures to protect your information from
unauthorized access, disclosure, alteration, or destruction. However, no method of
transmission over the Internet or electronic storage is completely secure, and we cannot
guarantee absolute security.
Cookies
Our websites use both persistent and session cookies. These are files that your web
browser stores on your computer. The persistent cookie remains on your computer after
your session is completed. It stores a unique identifier, not any personally identifiable
information. We collect aggregate, anonymized data to create common audiences for
serving online advertising through website tags such as pixels and floodlight tags.
How we use this information:
•To improve our websites by using the aggregated data to better understand where users
are coming from and their actions once they arrive on the site.
•To remember you next time you visit if you log in to your online account and select
“remember me”. This means you won’t have to enter your username and password next
time you visit, but is completely optional. This cookie automatically gets erased when you
log out or close your browser.
•To gather behavioral information about users’ activities on our websites and share this
with third-party partners to provide advertising based upon your browsing activities and
interests. If you don’t want to have this information used for the purpose of serving you
interest-based ads, you may opt out [here](opt-out-link). Note: you’ll continue to see
advertisements, but they’ll no longer be tailored to your interests.
• You may control, disable, and delete cookies using your browser settings. If you disable
some or all cookies, you may still use our sites; however, your abilities on the site will be
limited. If you’d like to opt-out of having your information tracked by Google Analytics,
download the Google Analytics opt-out browser add-on.
Your Choices and Rights
You have the right to access, update, or delete your personal information, as well as to
object to or restrict its processing. You can exercise these rights by contacting us using the
contact information provided below. Please note that certain services may require the
retention of some information to function properly.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be
eRective immediately upon posting the revised policy on our website. We encourage you to
review this Privacy Policy periodically for changes.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data
practices, please contact us at [email protected].
Last updated: 2024-05-13